My Lush Interview Experince & Tips!

So as you may have seen on Twitter, I had a job interview recently and if you know me, you’ll know I was rejected the same day – yayyy (sarcasm).

I’ve always read these kind of blog posts and YouTube videos of people being successful so I thought why not do it from my point of view, unsuccessful! Maybe this can help you for what NOT to do as well as what TO do or if you were rejected like me, maybe you’ll feel a bit better and able to relate! If you’re looking for a blog post about trashing Lush and its staff, you’ve come to the wrong place. I don’t have anything against Lush. I still love them and will keep buying products from them.

This post will be split into 5 small sections as you’ll see below:

♥ General info about the day

♥ One-to-one Interview

♥ Mock Demo

♥ Sales Consultation

♥ After the Interview and why I was unsuccessful (plus tips!)

General Info about the Day

So I arrived one hour early and wandered around the shops until it was time to head in. When I arrived, there was around 15 applicants, all of which were bubbly and full of confidence -“shit” I told myself. I’m not the most confident person so I thought I’d better fake it. Thankfully (as I’ll tell you) it was a pretty relaxed atmosphere so I was more confident than I was in any interview.

When everyone arrived, we were taken to the back of the store, given info and introduced to the staff. We were then split into  groups and as I began talking to a few girls in my group, I noticed they were more confident than me. One girl was quieter than I was so I’d say I was in the middle (confidence wise). I read Lush employees are all outgoing, bubbly and basically things I wasn’t. I can definitely be outgoing and bubbly but during interviews I just like to be focused and nerves don’t help.

One person in my group was just a bit OTT for me and always spoke about herself, so whenever I wanted to try to talk to the staff or anyone else, she’d butt in and talk about herself or compliment the staff. Now I hate really bitchy blog posts so I hope this doesn’t come across that way but she really put me off. This isn’t an excuse or anything but nobody likes someone who is full of themselves. I just wanted to tell her to be quiet for once, stop talking about herself and let others talk. I have grown up surrounded by people who love themselves, so School was hell for me. I escaped that when I came to college. Now I was back in that horrible space where I felt like I had to fight just to talk!

Another girl in my group was one of the loveliest girls I’ve met. We got talking and learned a bit about each other and she really made me feel more at ease, so I hope she got the job!

One-to-one Interview

So this was pretty straightforward and I seem to do well in these as I know what I want to say. Obviously there will be questions that will stump me but I only really apply to places I know and would enjoy working for, hence why I applied to Lush! It was just the normal questions about why you’d want to work for them, etc…

Mock Demo

We were in pairs and told that one person would be the ‘customer’ and the other would be the ‘sales assistant’, we would then swap places. We were given a selection of products and told to chose two, talk about them and demo it.

I chose two products I knew a bit about (one more than the other) and demo-d it on one of the girls. I spoke about their ingredients and Lush’s ethics. You had to speak up quite a bit and if you don’t like touching people and massaging their hands&arms, this isn’t the job for you. After I found out one girl had qualifications in Beauty so she knew what she was talking about.

Sales Consultation 

Finally, we had to sell a random object to the group. I chose one of their boxes with a variety of soaps and bath bombs. Again, I spoke about LUSH’s ethics and a bit about the products and why they’d be good for certain seasons and certain skin types. I was pretty enthusiastic whilst talking about it because I genuinely love Lush and what they stand for.

After the Interview and Why I Was Unsuccessful (plus tips!)

I left feeling quite good and proud of myself for going and giving it my best shot so I can’t say I didn’t try. I came home and told everyone it went well but about 3 hours after my interview finished, I received the rejection e-mail and out of all my rejections, it was probably the most positive. There was nothing I could have KNOWINGLY tried to do better as I had never done anything like this before.

I was told I could have been more confident during the sales consultation and that I could have done a few things differently during the demo. I won’t lie, it was disappointing because I felt like a massive failure. I always get rejected because of my confidence and being rejected for your lack of confidence, does not make me anymore confident! I did however get told throughout I showed my passion for the company and they said I should apply again in future which I hope to do.

I know I can’t succeed at everything but c’mon! 😂🤷🏽‍♀️ I’m not going to stop looking for part-time jobs because feeling like a failure isn’t for me. I could never hate Lush or the staff because they were all so nice to me and I’m not the type of person to trash a company just because they rejected me. Lush stand up for what’s right and that’s why I like them (they also have amazing products too!)

1) Be yourself. If you’re shy and don’t like touching people (because you’ll have to massage people’s hands and arms) this isn’t for you!

2) Dress what you feel comfortable in, but don’t dress too casual.

3) If you have someone like I did who is full of themselves, don’t let that get in the way – it really knocked me towards the end and I was quite annoyed about that during the time.

4) Don’t be nervous! It’s actually quite an enjoyable interview. Even after my rejection, I’m glad I went because I learned skills and met the loveliest people. I don’t love Lush any less and I’ll still be visiting them!


Mainly blog about skin-care & travel. You may have noticed my obsession with Paris, chocolate and tea…

Find me on: Web | Twitter | Facebook



  1. 25th October 2017 / 2:05 PM

    Aww I’m so sorry you got rejected, I personally think you would have been a brilliant asset to the team!!
    I know exactly how you feel, I’ve had so many rejections, it’s always harder when you feel like it went well!!

    Something will come along soon and clearly this path just wasn’t for you at this moment in time!!

    Good luck girl💕

  2. 23rd October 2017 / 10:46 PM

    I use to dread interviews due to anxiety and a lack of confidence. But since having my little lady and started a blog my confidence has grown so much. I think I will take all these tips on board and smash any interview!!

    • 23rd October 2017 / 11:20 PM

      So glad to hear your confidence has grown! x Itms such a good feeling when your confident. Good luck with any future job interviews ❤️

  3. 23rd October 2017 / 5:47 PM

    I’m so sorry you were unsuccessful but it’s great to read a post from that side of things instead of how they get the job.

    Vikki |

    • 23rd October 2017 / 11:18 PM

      Indeed! If people were rejected and feel the same as me, I’m hoping they can relate. I know I like seeing relatable ones like these but I’ve only read successful Lush ones x

  4. 23rd October 2017 / 9:27 AM

    This is so cool! I feel like even if you didn’t get the job it’s all about the experience- the more interviews you have, the more confident you get with everything. Trust me I’ve had a lot!

    M x

    • 23rd October 2017 / 11:17 PM

      That’s very true! Definitely feeling more confident the more interviews I get through!! X

  5. 22nd October 2017 / 11:33 PM

    It’s a shame you didn’t get the job but It’s really great that you’re learning from your experience. I totally agree with you about that girl talking about herself and butting-in, I can imagine I’d find that would put me off too. Congrats on staying so positive.

    Faye Jessica |

    • 23rd October 2017 / 11:16 PM

      Thanks Faye x Definitely put me off 😀🤷🏽‍♀️ But definitely learning from each interview what not to do/to do x

    • 23rd October 2017 / 11:15 PM

      Thanks Britt!! x Hopefully all the rejections will have been for a reason and I’ll end up at another job I’ll love jay as much x

  6. 19th October 2017 / 7:17 PM

    I’m so sorry you were unsuccessful. I used to feel so down whenever I was rejected for a job, let alone an opportunity to work with a brand I love. I’m so glad you’re staying positive. Good luck with job hunting, you’ve got this! <3

    • 23rd October 2017 / 11:14 PM

      Thank you! I hope so, fingers crossed x

  7. 19th October 2017 / 4:58 PM

    I used to be very shy and although I don’t think I am anymore it definitely still shows in certain situations. I don’t think I could ever sell something because I’d be like “You should buy this because you just should” 😂 Its great that you aren’t letting it get to you! Keep trying you’ll find something soon! xx

  8. 19th October 2017 / 4:39 PM

    Working at Lush is a dream job for me!
    Emma |

    • 19th October 2017 / 7:01 PM

      ikr?! Lush is amazing – wish I got the job

Leave a comment...

This site uses Akismet to reduce spam. Learn how your comment data is processed.